1-800-956-5128
I forgot my password.

Click the “My Account” link at the top right hand side of our site. Follow instructions on page or use link https://pastrydanceshoes.ca/my-account/edit-account/

Has My Order Shipped?
Log in to your account at “My Account” link at the top right hand side of our site, find your order under “Orders” on left hand side.to check your orders status or follow link https://pastrydanceshoes.ca/my-account/orders/
When will my order ship?

If the item is not on back ordered, it will take 48-72 hours to ship pending on the season. Backorders dates are provided on order page.

My order never arrived.

Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at 1-800-956-5128

How do I return an item?

If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days in new (Does not apply to Wholesale Accounts. Please contact your sales/customer service for options, unworn condition with original packaging. In order to accept your return, you must request a Returns Merchandise Authorization (RMA) by sending an email to pastry@laylasdancecostumes.com. The RMA, unpaid shipping label and return address will then be emailed to you.

How do I change quantities or cancel an item in my order?

If you need to make any modifications to your order, we recommend reaching out to customer service immediately at pastry@laylasdancecostumes.com
Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified.

How do your size fit and how do sizes compare between US, EU and UK systems?

Our shoes are expert fit tested for size and comfort and fit true to street size.  

WOMEN’S Sizes

US EUR UK
5 36 3
5.5 36 3.5
6 37 4
6.5 37 4.5
7 38 5
7.5 38 5.5
8 39 6
8.5 39 6.5
9 40 7
10 41 8
11 42 9
12 43 10

Youth Sizes

US EUR UK
10 27 9
11 28 10
12 30 11
13 31 12
1 32 13
2 33 1
3 34 2
4 36 3

 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 1-800-956-5128

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our Shipping rates are listed below, all before tax.

$0 + $14.95           $1500 + $54.95
$70 + $19.95         $2000 + $64.95
$125 + $27.95       $3000 + $74.95
$500 + $32.95       $4000 + $79.95
$750 + $39.95
$1000 + $45.95

Who can register as a Wholesale Account?

Retail stories, online retail, distributers & schools (All business will be verified before approval)

How do I create a Wholesale Account?

*Click the “Wholesale Registration or My Account” link at the top right side of our site.
*Enter required fields
*Select “Submit”
*Upon submission, your account will need to be pre-approved before activation. Once approved you will gain access to pricing and ordering as a member.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account” link at the top right hand side of our site to edit your account information.

Do you offer volume discount?

Wholesale account, please contact your sales rep or call Customer Service for details – 1-800-956-5128

Do I have to pay sales tax?

Provincial sales tax is calculated on merchandise, shipping and handling fees for the shipment address.

I have a question on my charges or need to print a copy of my invoice.

Click the “My Account ” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records order can be found at https://pastrydanceshoes.ca/my-account/orders/.
If you have further questions or concerns, please contact customer service for further assistance at 1-800-956-5128

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged and payment options?

Credit cards are charged at time of receiving of order unless on backorder. Wholesale orders are billed in full at time of receive of order including back orders.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.